When taking over this smart home system in Hertfordshire there were some main concerns from the client that we were keen to deal with before looking to support, long-term with our Concierge Support Services.
On inspection the way the system had been built was causing overheating, which occurs when racks are built without consideration to heat dissipation. This causes a lack of air flow and heat to be retained where you don’t want it, effecting the efficiency and running of the system. We also found several connection issues throughout the home, which was causing TV’s to trip and general outages throughout the day, making the system unreliable and not user friendly. Everything a smart home should not be.
Once the heart of the system was in better shape, the team re programmed it to our standard. Based on over 20 years’ experience and in accordance with industry best practice, this standard is our commitment to customers. A commitment to not only build their system correctly, but make sure it responds to their current needs while being easily maintainable for years to come. With this completed, all the issues they had were resolved, allowing them to get back to enjoying their home.
In order to continue to support the customer, they were moved on to our premium support package. Giving them access to helpline support 24/7, 365 days a year as well as regular system updates and annual tune-up visits.