Effective Date: 10/07/2023
IndigoZest Limited (“we,” “our,” or “us”) values and respects the privacy of our customers (“you” or “your”) and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, services, and applications (collectively referred to as the “Services”). By accessing or using our Services, you agree to the terms and practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you use our Services. This may include:
- Contact information (e.g., name, email address, phone number)
- Billing and payment information
- Shipping and delivery information
- Account login credentials
- Communications and correspondence with us
- Any other information you choose to provide to us
1.2 Automatically Collected Information: When you access or use our Services, we may automatically collect certain information, including:
- Device and browser information (e.g., IP address, operating system, browser type)
- Usage information (e.g., pages visited, links clicked, referring website, date and time of access)
- Cookies and similar technologies (please refer to our Cookie Policy for more information)
2. Use of Information
2.1 We may use the information we collect for the following purposes:
- Provide and improve our Services
- Process and fulfill your orders
- Communicate with you about your account and our Services
- Respond to your inquiries, requests, or customer support needs
- Customise and personalise your experience with our Services
- Send you promotional offers, newsletters, and marketing communications (with your consent, where required by applicable law)
- Conduct research and analysis to better understand our customers and improve our Services
- Protect the security and integrity of our Services
- Comply with applicable laws, regulations, or legal obligations
3. Sharing of Information
3.1 We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in delivering our Services and performing various business functions (e.g., payment processors, shipping partners). These service providers are contractually obligated to protect your personal information and are prohibited from using it for any other purpose.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to respond to a valid subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction.
- Consent: We may share your information with third parties if you have given us your consent to do so.
4. Use of Artificial Intelligence
4.1 AI Tools. We may use artificial intelligence, machine learning systems and other automated tools (“AI Tools”) in connection with the provision of our Services, including for diagnostics, monitoring, support, design, documentation and communications. Where the use of AI Tools involves the processing of your personal information, we ensure that appropriate safeguards are in place and that your data is handled in accordance with this Privacy Policy and applicable data protection law.
4.2 Accuracy of AI Outputs. Outputs generated by AI Tools may not be error-free and may require review and verification. We take reasonable steps to quality-check AI-generated content before it is used in connection with our Services or communications with you.
4.3 What Personal Data May Be Processed. Depending on the context in which AI Tools are used, personal data processed may include:
• Customer enquiry and correspondence data, to assist with response drafting or query handling
• Support ticket content and interaction history, to assist with diagnostics and fault resolution
• Operational data used to monitor, improve or document our Services
We do not permit AI Tools to process sensitive personal data such as payment details, passwords, or identity documents unless explicitly stated and separately consented to.
5. Data Retention and Security
5.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
5.2 We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
6.1 You have certain rights and choices regarding your personal information. You may:
- Access, correct, or update your personal information by logging into your account or contacting us directly.
- Object to the processing of your personal information or request its deletion, subject to applicable laws and our legitimate business interests.
- Opt out of receiving promotional communications from us by following the unsubscribe instructions in the communication or contacting us directly.
7. Children’s Privacy
7.1 Our Services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from anyone under the age of 16. If we become aware that we have collected personal information from a child under the age of 16 without parental consent, we will take steps to delete that information.
8. Changes to this Privacy Policy
8.1 We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms.
9. Contact Us
9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:
IndigoZest Limited
Unit 7, Kings Park
Primrose Hill
Kings Langley
WD4 8ST
0333 305 5305
hello@IndigoZest.co.uk
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email info@indigozest.co.uk.
Thank you for reading our Privacy Policy. We are committed to safeguarding your personal information and respecting your privacy.
