IndigoZest’s Service & Support proposition is leading the way.
We recognise the importance of looking after a system from the day it is commissioned.
We do this by offering a 24×7 help desk, via phone, email and chat, which is then backed up by our guaranteed on-site response time (subject to your package choice).
We design and build our customer’s systems specifically with remote support in mind which immediately gives us the advantage of resolving a large majority of issues remotely.
Additionally we include regular firmware/software upgrades to the Control4 system and networking components. This is done to ensure the system is current and up-to-date as well as keeping it as secure as possible.
Our remote management capabilities enables us to proactively spot issues and address them where possible, often before you are aware that there may be an issue.
Depending on your support plan you will also receive one or two annual onsite maintenance visits where the system is reviewed, tested and cleaned.