Concierge Support Service

Your life today depends on a vast number of electronics. From Smart Home solutions,
mobile phones, security cameras and smart TV’s — all of these depend on a fast and
reliable networked system to function.


With more technology playing a central role in your home life, it also means that something eventually could go wrong.


Concierge Support Plans enable us to solve problems remotely – often before you even realise there’s any to begin with. You’ve got enough to worry about; let us handle the complicated technical stuff.

IndigoZest’s Service & Support proposition is leading the way.

We recognise the importance of looking after a system from the day it is commissioned.

We do this by offering a 24×7 help desk, via phone, email and chat, which is then backed up by our guaranteed on-site response time (subject to your package choice).

We design and build our customer’s systems specifically with remote support in mind which immediately gives us the advantage of resolving a large majority of issues remotely.

Additionally we include regular firmware/software upgrades to the Control4 system and networking components. This is done to ensure the system is current and up-to-date as well as keeping it as secure as possible.

Our remote management capabilities enables us to proactively spot issues and address them where possible, often before you are aware that there may be an issue.

Depending on your support plan you will also receive one or two annual onsite maintenance visits where the system is reviewed, tested and cleaned.


Maintenance service call-outs are provided between 08:00 — 16:30 Monday to Friday.

Charged at discounted Standard Rates for Concierge support customers (50% lower). Please contact us for non concierge support customer rates.

Outside business hours (i.e. weekends, public/bank holidays) response is possible, subject to engineer availability — charged at Evening/Weekend rates.

To find out more about our standard rates, or to answer any more questions you might have, feel free to get in touch!

Award Winning Service

Our support services are the 2022 winner of the Circle of Excellence Awards for Service & Support Proposition and Snap One Category Adoption!

The Service & Support Proposition award recognises Partners of Snap One who have expertly communicated and delivered aftercare to their clients and prospects in a way that is easy to understand and elevates our industry’s standard.

Meanwhile, the Category Adoption award acknowledges Partners who have successfully welcomed a broad range of Snap One categories into their business, illustrating their confidence and commitment in our company and its ecosystem.